Contact AJAI

Please contact us for all press inquiries, wholesale, retail, and custom orders.

Ajai by Fern Olivia
Venice, CA
90291

info@ajaialchemy.com

 

 

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123 Street Avenue, City Town, 99999

(123) 555-6789

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Shipping Info

SHIPPING & HANDLING

Shipping Rates within the U.S.
Shipping and handling charges are calculated based on the weight of the items being shipped. We ship to U.S. addresses via USPS Priority Mail (Tracked). Orders placed Monday through Friday will ship within 5-10 business days of purchase, excluding weekends and holidays. If delays are expected with your order, you will be contacted via email.

International Shipping Rates & Policies
We currently ship internationally via USPS International (10-14 business days) for a flat rate of $25 unless otherwise specified. If your country is not listed, please send us an e-mail at info@ajaialchemy.com and we will get back to you with a shipping quote. Please note that Priority delivery can occasionally take up to 14 business days. Because of conditions outside of our control once a parcel leaves the US and enters into International customs, we are unable to guarantee its delivery date. We are not responsible for any sales tax, local tariffs and customs charges.

GIFTS
We would be happy to include a brief note along with your gift. Simply leave us a message in the "notes" field at checkout or send us an email with the message that you would like to include, shortly after placing your order.

SOLD OUT ITEMS
Most of our stock are from makers who produce in small batches. Some items are one of a kind and will often sell out quickly. Please sign up to be included in our mailing list (form at the bottom of the site) in order to learn about new product releases. You can also sign up to be notified once a specific product is restocked, just fill out the form on the product's sold out page.

RETURN POLICY

All special orders, pre-orders, discounted and sale items are final sale. No returns/exchanges/refunds can be applied.

Regular-priced items purchased from Ajai may be returned only within 14 days of receipt, provided they are returned unused and in their original condition. All returns require authorization and must accompany a return authorization number. Please email info@ajaialchemy.com for a return authorization. Returns must be postmarked within 14 days of the original ship date. Shipping costs are non-refundable and return shipping is the responsibility of the customer, except in the case of damaged goods.

We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for lost returns or if the item is damaged in the mail. Once items have been received, you will receive a refund (minus the cost of shipping). Please allow one week for processing from the point at which we receive the returned item(s).

We have the right to deny a credit if any returned items do not meet our return policy requirements.

PAYMENT METHODS
All prices are in US Dollars. We accept Visa, MasterCard, American Express, Discover and PayPal.

PRIVACY & SECURITY
Ojai respects your privacy and takes great care to safeguard all customer data. Your personal information and order history will never be disclosed or sold to a third party.

SALES TAX
Sales tax will apply to residents of California.

LOOKING TO STOCK AJAI AT YOUR BOUTIQUE OR EVENT?
Please email Fern Olivia at info@ajaialchemy.com with a link to your website.

STILL HAVE QUESTIONS?
Please contact us by email: info@ajaialchemy.com.